Returns and Exchanges Policy
Last updated: October 4, 2026
1. Defective items only
Every product is made to order with your design or details, so we only accept returns or exchanges when an item arrives defective. We don't accept returns or exchanges of items that aren't defective.
2. Deadline: 48 hours
You have 48 hours from the moment your package arrives to request a return or exchange. After that we can't accept it.
3. How to request it
Message us on WhatsApp or at yume.studiomx@gmail.com within those 48 hours with your order number and photos of the defect.
4. Return shipping
The defective item must be shipped back to Yume, for both a return and an exchange. Return shipping is paid by the customer.
5. Refund or exchange
Once we receive the item and confirm the defect, you can choose a refund or have us send you the item again.
Did your order arrive defective? Message us on WhatsApp or check the FAQ.